Privacy Policy

1. Introduction

Glass nickel pizza is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at glassnickelpizz.top, use our services, place orders, or interact with us in any way.

This policy applies to all information collected through our website, mobile applications, and any related services. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We want to assure you that we never sell your personal data to third parties. Your trust is paramount to our business, and we are committed to maintaining the highest standards of data protection and privacy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, delivery addresses
• Place orders: Order history, food preferences, dietary restrictions, allergen information
• Payment information: Credit/debit card details (encrypted and securely stored)
• Special requirements: Dietary preferences (vegan, halal, kosher, gluten-free), allergen information
• Loyalty program: Rewards data, points balance, membership information
• Table reservations: Reservation details, party size, special requests
• Catering services: Event details, guest count, menu preferences
• Contact forms: Messages, feedback, and inquiries
• Reviews and ratings: Your opinions about our food and service
• Marketing preferences: Communication settings and subscription choices

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on site, click patterns, search queries
• Cookie data: Session identifiers, preferences, analytics data
• Location information: Approximate location based on IP address (for delivery services)
• Server logs: Access times, error logs, referrer information

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms: If you connect your social media accounts
• Payment processors: Transaction verification and fraud prevention data
• Delivery partners: Delivery status and location information
• Marketing partners: Campaign performance and demographic data
• Data verification services: Address validation and identity verification

3. How We Use Your Information

3.1 Service Provision

• Order processing: Fulfilling food orders, processing payments, arranging delivery or pickup
• Account management: Creating and maintaining your account, authentication
• Customer support: Responding to inquiries, resolving issues, providing assistance
• Quality improvement: Analyzing feedback to improve our food, service, and website experience
• Dietary accommodations: Ensuring proper handling of allergens and special dietary requirements
• Loyalty rewards: Managing your rewards points, providing member benefits

3.2 Communication

• Order notifications: Confirmation emails, preparation updates, delivery tracking
• Customer support: Responding to your questions and concerns
• Important notices: Policy changes, service updates, security alerts
• Marketing communications: Promotional emails, special offers (with your consent only)
• Reservation confirmations: Table booking confirmations and reminders

3.3 Marketing and Analytics

• Personalized advertising: Tailoring promotions based on your food preferences
• Website analytics: Understanding user behavior to improve our website
• Campaign measurement: Measuring effectiveness of marketing campaigns
• Market research: Developing new menu items and services
• Recommendation engine: Suggesting dishes based on your order history

3.4 Legal Compliance

• Legal requests: Responding to court orders, subpoenas, and legal investigations
• Fraud prevention: Detecting and preventing fraudulent transactions
• Safety protection: Protecting the rights, property, and safety of our customers and employees
• Dispute resolution: Resolving customer complaints and legal disputes
• Regulatory compliance: Meeting food safety and business licensing requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment processors: Secure handling of credit card transactions (Stripe, PayPal)
• Delivery companies: Order fulfillment and delivery services
• Cloud storage providers: Secure data storage and backup services (AWS, Google Cloud)
• Email services: Sending order confirmations and marketing communications
• Analytics tools: Website usage analysis (Google Analytics)
• Customer support platforms: Managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Meet regulatory requirements and food safety obligations
• Protect our rights, property, and legitimate business interests
• Ensure public safety in emergency situations
• Cooperate with law enforcement investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred to the new entity
• We will notify you before your information is transferred
• The new owner must comply with this Privacy Policy
• You will have options regarding the continued use of your data

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Partnering with local food bloggers or influencers for reviews
• Participating in community events or food festivals
• Sharing testimonials or reviews (with permission)

5. Data Security

5.1 Technical Measures

• SSL/TLS encryption: All data transmission between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption
• Advanced firewall systems: Multi-layered firewall protection to prevent unauthorized access
• Access controls: Strict access limitations ensuring only necessary personnel can access personal data
• 24/7 monitoring: Continuous security monitoring and intrusion detection systems
• Regular backups: Automated daily backups stored in secure, geographically distributed locations
• Data encryption: Personal information is encrypted both in transit and at rest

5.2 Organizational Measures

• Employee training: Regular security awareness training for all staff members
• Data handling procedures: Comprehensive policies governing personal data processing
• Confidentiality agreements: All third-party service providers sign strict confidentiality agreements
• Incident response plan: Detailed procedures for responding to security incidents
• Regular audits: Quarterly security assessments and penetration testing
• Compliance monitoring: Regular reviews to ensure adherence to security policies

5.3 Your Security Responsibilities

• Strong passwords: Use unique, complex passwords for your account
• Password protection: Never share your login credentials with others
• Public computers: Always log out when using shared or public devices
• Phishing awareness: Be cautious of suspicious emails or links claiming to be from us
• Report security issues: Contact us immediately if you suspect unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you via email and/or website notice within 72 hours of discovery, as required by applicable law. We will also notify relevant authorities and take immediate steps to minimize any potential harm.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising campaign measurement and retargeting
• Web beacons: Email open rate tracking and engagement measurement
• Local storage: Storing user preferences and shopping cart data in your browser
• Session replay tools: Understanding user interactions to improve website usability

Cookie Management

You can manage your cookie preferences through:

• Browser settings: Configure your browser to accept, reject, or delete cookies
• Our cookie banner: Customize your preferences when you first visit our site
• Account settings: Manage marketing and analytics cookies through your account dashboard
• Opt-out tools: Use industry opt-out tools for advertising cookies

Note: Disabling certain cookies may affect website functionality, such as maintaining your shopping cart or remembering your login status.

7. Your Privacy Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request copies of your personal data and information about how we process it.

7.2 Right to Rectification

You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

7.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal data under certain conditions, such as when the data is no longer necessary for the original purpose.

7.4 Right to Restrict Processing

You can request that we limit the processing of your personal data under specific circumstances.

7.5 Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format.

7.6 Right to Object

You can object to our processing of your personal data, particularly for direct marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling.

How to Exercise Your Rights

To exercise any of these rights, you can:

• Email us at [email protected]
• Call us at +1 859-710-8877
• Use your account settings to update certain information
• Submit a written request to our physical address

We will respond to your request within 30 days and may require identity verification to protect your privacy.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect, use, or disclose personal information from children under 16 without verifiable parental consent.

If you are a parent or guardian and believe that your child under 16 has provided us with personal information, please contact us immediately at [email protected]. We will take steps to remove such information from our systems promptly.

For children between 16 and 18, we recommend parental involvement in their online activities and encourage parents to discuss privacy and safety with their children.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we ensure adequate protection through:

• EU-US and EU-Japan adequacy decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses (SCCs): European Commission-approved contracts for data transfers
• Data processing agreements: Binding agreements with all international service providers
• Appropriate security measures: Encryption and security protocols for all transfers
• Regular compliance audits: Ongoing monitoring of international partners' data protection practices

9.2 Transfer Destinations

Your data may be transferred to and stored in:

• United States: For cloud storage and analytics services
• European Union: For data processing and customer support
• Other countries: Only when necessary and with appropriate safeguards in place

10. Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Here are our specific retention periods:

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal through:

• Complete electronic deletion: Data is permanently and irreversibly deleted from all systems
• Physical record destruction: Paper records are securely shredded
• Backup data removal: Data is removed from all backup systems
• Disposal documentation: We maintain records of data disposal for compliance purposes

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and services that are not owned or controlled by Glass nickel pizza. These may include:

• Payment processing services
• Social media platforms (Facebook, Instagram, Twitter)
• Review sites (Yelp, Google Reviews)
• Delivery partner websites
• Supplier or partner websites

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit before providing them with your personal information.

When you click on links to third-party sites or interact with third-party services, their terms and privacy policies apply, not ours. Your use of such sites is at your own risk.

12. Privacy Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you through:

• Prominent website notice: A banner on our homepage announcing policy changes
• Email notification: Direct email to all registered users with active accounts
• Account dashboard notice: Pop-up notification when you next log in
• Explicit consent: For significant changes that affect how we use your data

12.2 Staying Informed

To stay informed about our privacy practices:

• Check our website regularly: The most current version is always available here
• Review the "Last Updated" date: Located at the top of this policy
• Continued use constitutes acceptance: Using our services after changes means you accept the updated policy
• Contact us with questions: Reach out if you need clarification on any changes

If you disagree with changes to this policy, you can stop using our services or delete your account. However, we will retain certain information as required by law or for legitimate business purposes.

13. Contact Information

If you have any questions about this Privacy Policy, your personal data, or how to exercise your rights, please contact us:

13.1 Filing Complaints

If you're not satisfied with our response to your privacy concerns:

• Contact us first: We want to resolve issues directly with you
• Supervisory Authority: You can file a complaint with your local data protection authority
• For US residents: Contact the Federal Trade Commission or your state's Attorney General
• For EU residents: Contact your national data protection authority

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Unsubscribe links: Click the unsubscribe link in any marketing email
• Account settings: Update your communication preferences in your account dashboard
• Customer support: Contact us directly to opt out of marketing communications
• Phone: Call us at +1 859-710-8877 to update your preferences

Note: You will continue to receive transactional emails related to your orders and account, as these are necessary for service provision.

14.2 Account Deletion Process

To delete your account and withdraw consent for data processing:

1. Log into your account and go to Account Settings
2. Select "Delete Account" from the privacy settings
3. Confirm your decision by entering your password
4. Review retention notice: We'll explain what data may be retained for legal compliance
5. Complete deletion: Your account and most personal data will be deleted within 30 days

Important: Some information may be retained as required by law, such as transaction records for tax purposes or to prevent fraud.

15. Conclusion

At Glass nickel pizza, protecting your privacy is fundamental to our business values. We are committed to maintaining the highest standards of data protection while providing you with exceptional food and service.

This Privacy Policy reflects our dedication to transparency and your right to understand how your personal information is collected, used, and protected. We believe that trust is the foundation of any great customer relationship, and we work hard every day to earn and maintain your trust.

We encourage you to contact us with any questions, concerns, or feedback about our privacy practices. Your input helps us continually improve our policies and procedures to better protect your privacy.

Thank you for choosing Glass nickel pizza and for trusting us with your personal information. We look forward to continuing to serve you delicious food while respecting and protecting your privacy.

Last Updated: January 2026

Please review this policy regularly to stay informed about how we protect your information.